- the tendency for operational employees to resist new business IS is due to the way they perceive it will impact their personal performance and status. If it takes more time/effort, reduces job security, reduces their power, limits their empowerment, they will resist.
- the tendency for managers to resist is more related to their perception of how it will impact the company's performance.
More later when I read the rest. But if you have any instinctive opinions on this I would appreciate your input.